Sitting there wondering what is going on, that's not really a good feeling, is it? After a bit, the cost of the purchase is irrelevant, it's so darned frustrating not being able to get an answer to a simple question.
If it's any help, my paddle did eventually arrive.
Now on the other hand, if you want a good feeling, try taking a class on paddle carving. Our club, SKABC, had a class last year, so I signed up. I wouldn't say that the paddle I made would win any awards. Still, I have been using it. I know this sounds terribly 'real estate', but there is a sense of pride in ownership when you make something like that yourself and paddle around with it.
I wouldn't go so far as to say that making a paddle is easy. It takes skill, and practice, to make a really nice paddle. But, even a cement hands like me can make a working paddle.
Give it a try, it'll be good therapy for getting over your current experience.